‘Take the training test’ Retail Week Magazine - 20 August 2004Staff development is, for many retailers, an essential part of investing in the business. However, some trainers suggest that staff should be assessed before money is spent on training courses, should retailers be listening?
Samantha Lyster finds out about the best approach to staff assessment, identifying skills gaps and the involvement of the employee early in this process. Comment and guidance is provided by leading organisations including a senior training consultant from TACK, an Orange store operations manager, The Source learning centre and a recruitment development consultancy.
Of interest to anyone wishing to plan and achieve the most effective use and timing of training for their staff, both in the retail sector and other sectors where the best return on training investment is important.
Download pdf of full article
