Customer Service Resource Centre
Nov 2005: Transforming Complaints into Golden Opportunities - Part 3
How to effectively progress the complaint with your company and learn from the experience ...
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May 2005: Transforming Complaints Into Golden Sales Opportunities - Part Two
What to look out for when assessing the customer's complaint and how to progress it ...
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May 2005: Transforming Complaints Into Golden Sales Opportunities - Part One
Step by step advice from the first contact with your customer and how to manage and turn around customer compliants ...
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